Complaints

If you have a concern or if you have recourse to make a complaint about the service you have received it is important that you bring this to my attention as soon as possible. I will endeavour to resolve any concern or complaint with you within the timescales set out in our complaint’s procedure, a copy of which is available on request, and which is outlined in the attached Terms of Engagement document. Alternatively, you may at any time contact the Solicitors Regulation Authority (SRA) directly with regard to your complaint.

The address for the Solicitors Regulation Authority is, The Cube, 199 Wharfside Street, Birmingham, B1 1RN. You may also contact the Legal Ombudsman at

PO Box 6806,
Wolverhampton,WV1 9WJ
www.legalombudsman.org.uk.